Refund policy

We have a NO return policy, which means after a purchase, all sales are FINAL.

You can always contact us for any questions at mssafeehair@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions  
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Products are not eligible for exchange.

Refunds
All products are Non-Refundable

 

Shipping Turnaround Time

All orders are processed within 7 - 14 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Ms. Safee, LLC ships Worldwide. Ms. Safee does not ship to P.O. boxes or APO/FPO addresses.

 

Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Ms. Safee, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Ms. Safee, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

We ship Worldwide.

 

Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.